If the Tollgate bar doesn’t open

Tollgate bars may not open if an ETC card is not inserted or due to a communication error. This is how to deal with the tollgate bar not opening.

(1) Never back up your vehicle!

Please calmly stop where you are if tollgate bar does not open. Never back up your vehicle as you may collide with the following vehicle.

(2) Signal following vehicles and call staff!

Please turn the hazard indicators on to prevent collision and stop where you are. After that, call staff using the lanes interphone or call buzzer and follow the instructions given.